Bosch 'victory' in Which? mystery shopping investigation

The BOSCH Car Service network has been ranked as the top-performing garage scheme in a Which? mystery shopping investigation

Of all garages linked to a workshop scheme, garages affiliated to the Bosch Car Service scheme scored highest. A Bosch spokesman said: “Bosch is pleased to see that the investment in the Bosch Car Service network coming out on top when it came to rectifying faults introduced in the mystery shopping investigation Robin Shaw, the man in charge of the Bosch automotive aftermarket division, added: “We recognise that the service and repair sector has taken a hit in consumer confidence. “Although this is an industry problem it is clear that there are signs of improvement with the focus on codes and accreditation being at the forefront for the sector. “However, the industry still has a long way to go. We are prepared to continue to invest and lead the necessary industry wide improvement.” The full Bosch statement responding to the Which? investigation read as follows: Bosch welcomes the recent report into garage servicing conducted by Which? as an important piece of qualitative research for the motor industry. Bosch is pleased to see that the investment in the Bosch Car Service network coming out on top when it came to rectifying faults introduced in the mystery shopping investigation. “We are encouraged, but not surprised to see Bosch Car Service at the forefront of raising standards within the industry,” said Bosch automotive aftermarket divisional director Robin Shaw. “At Bosch, we recognise the importance of investing in high quality standards and welcome the report “Bosch Car Service was the first network to secure approval under the Office of Fair Trading's (OFT’s) Consumer Codes Approval Scheme which recognises our efforts in safeguarding and promoting consumers’ interests.” Every member in the Bosch Car Service network is audited every year and also subjected to our own independent mystery shop testing. Independent consumer research of 4,275 customers showed that 99.6% would use Bosch Car Service again. Bosch Car Service technicians utilise Bosch’s comprehensive range of training courses on the latest technologies, the industry-leading range of Bosch diagnostic equipment and access to a wide range of Bosch’s OE quality parts. Robin added: “We recognise that the service and repair sector has taken a hit in consumer confidence. “Although this is an industry problem, it is clear that there are signs of improvement, with the focus on codes and accreditation being at the forefront for the sector. “However, the industry still has a long way to go. We are prepared to continue to invest and lead the necessary industry wide improvement” He continued: “While Bosch fully supports the Right To Repair Campaign, we also recognise the duty to use this right to repair to the highest standard. “As the modern vehicle will continue to advance in technology, it is essential that workshops invest in up-to-date equipment and software, and support qualified ATA accredited technicians with ongoing training. “Vehicle and fault identification and OE quality part fitment is also essential. This will help improve the reputation of the industry and most importantly, ensure the safety of motorists on the roads at all times.” He concluded: “We are proud of what the Bosch Car Service network has already achieved and our members value the rigorous testing and quality control, customer satisfaction and culture of continuous improvement to which we adhere. “If a shortcoming is ever found at a member garage we will always take the appropriate steps to address the matter and improve the service offered to our customers. We will not be content until our network (and hopefully also the wider industry) consistently achieve nothing short of excellent repair and servicing standards.”